Loyalty scores in, follow-ups out — automatically.
NPS looks simple until you program it: the 0–10 scale, the detractor / passive / promoter split, different follow-ups for each group, piping the score into later questions. The agent wires all of it from a one-line description.
Change the follow-up wording next quarter? One prompt, reviewed in seconds — no rebuild.
The classic likelihood-to-recommend scale.
Open-ended 'why' follow-ups per segment.
Reason codes and driver questions.
Detractor and promoter paths wired automatically.
Reword follow-ups without reprogramming.
The scale stays identical quarter to quarter.
Send over a questionnaire — we'll show you the agent's version.
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